Privacy Policy

Effective Date: 1 June 2026

1. Who We Are

Sygna Ingredients (“we”, “our”, or “us”) is a specialized B2B distributor of food, beverage, and wellness ingredients operating in Indonesia. Our website address is: https://sygnaingredients.com. We are committed to radical transparency and extreme ownership regarding the protection and privacy of your corporate and personal data.

2. What Data We Collect and Why We Collect It

To provide you with our integrated supply chain solutions and digital procurement services, we may collect the following data:

• Business & Account Information: If you register on our B2B digital portal or request a quote, we collect your name, company name, email address, phone/WhatsApp number, shipping address, and billing information (including tax identification numbers, if applicable) to process your orders and supply contracts.

• Comments & Inquiries: When visitors leave comments or submit inquiry forms on the site, we collect the data shown in the form, alongside the visitor’s IP address and browser user agent string to facilitate spam detection.

• Media: If you upload images or technical documents to the website (e.g., for R&D troubleshooting), you should avoid uploading files with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

3. Cookies and Tracking Technologies

We utilize cookies to optimize your browsing and procurement experience:

• Account Convenience: If you leave a comment or fill out a form, you may opt-in to saving your name, email, and website in cookies for one year.

• Login & Procurement: If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. When you log in to our B2B portal, we set up several cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year. Selecting “Remember Me” persists your login for two weeks.

• Analytics: We may use third-party analytics tools to understand how our visitors interact with the site, helping us improve our user experience and catalog accessibility.

4. Embedded Content From Other Websites

Articles, technical insights, or product catalogs on this site may include embedded content (e.g., videos, images, external marketplace links). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These external websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.

5. Who We Share Your Data With

We practice strict data isolation and only share your information with necessary third parties to fulfill our distribution services:

• Logistics & Supply Chain Partners: To ensure precise delivery of your raw materials.

• Payment Processors: To securely facilitate B2B transactions and invoicing.

• Security & IT Services: Visitor comments and form submissions may be checked through an automated spam detection service. If you request a password reset, your IP address will be included in the reset email.

• Legal & Tax Authorities: We may disclose transaction data if required by Indonesian law for tax, administrative, or legal compliance.

6. How Long We Retain Your Data

• Inquiries & Comments: Retained indefinitely so we can recognize and approve follow-up communications automatically without moderation delays.

• Registered Users (B2B Portal): We store the personal and business information provided in user profiles. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

• Transaction Data: Invoices, purchase histories, and supply contracts are retained as required by corporate tax and accounting laws in Indonesia.

7. What Rights You Have Over Your Data

If you have an account on this site, have submitted an inquiry, or left comments, you hold the following rights:

• Right to Access: You can request to receive an exported file of the personal data we hold about you.

• Right to Erasure: You can request that we erase any personal data we hold about you.

Note: This does not include any data we are legally obliged to keep for administrative, tax, legal, or security purposes in relation to our B2B transactions.

8. Contact Information for Privacy Concerns

If you have any questions about this Privacy Policy or wish to exercise your data rights, please exercise your right to contact us at:

• Email: info@sygnaingredients.com

• Phone/WhatsApp: +62 813-1676-9889

• Address: Jl. Permata Regency Jl. H. Kelik No.D/37, RT.1/RW.6, Srengseng, Kec. Kembangan, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta 11630